CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! Send us an email at forher@forher2.com
FAQ
What are your delivery options?
The orders will be delivered in 7-10 business days to your shipping address.
A shipping charge of AED 10 will be applied if the subtotal order value is less than AED 199. For any subtotal order value more than AED 199 the shipping will be free of charge.
Our special gift packaging service is available with an additional charge of AED 10 will be applied.
How do I return or exchange an item?
We offer a "no question asked" free-return/exchange policy which allows you to return delivered items to us for any reason up to 7 days after the delivery of your Order, A charge of AED 10 shipping cost will be applied for the refund orders.
If the Client is willing to return/exchange the item, shall fill the above Customer Care Form including the order number. Our Staff will contact the client at the earliest. After confirmation, a courier will collect the returned item with the refund.
What is your returns policy?
We offer a "no question asked" free-return policy which allows you to return delivered items to us for any reason up to 7 days after the delivery of your Order, A charge of AED 10 shipping cost will be applied for the refund orders.
In order to qualify for a refund, all items (including promotional gift items accompanying the Order) must be returned to us within 7 days of Order receipt with the following conditions:
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Items must be unaltered, unused and in full sellable condition (or the condition in which they were received from us). Shoes must be in brand-new condition and without any damage.
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Items must be in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned.
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The returned items must be accompanied by the original Order confirmation.
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Please note earrings cannot be returned.